Terms and Conditions — Remerkable

Last updated: October 2025

These Terms and Conditions (“Terms”) govern the use of the Remerkable SaaS platform and related services (“Service”) provided by Remerkable, (“Remerkable,” “we,” “us,” or “our”).

By creating an account, signing a subscription, or otherwise using the Service, the customer (“Customer,” “you”) agrees to these Terms. If you do not agree, you may not use the Service.

1. Definitions

  • Agreement – The contract between Remerkable and the Customer consisting of these Terms, any Subscription Plan, and related policies.

  • Customer Data – Any data, content, or information submitted, uploaded, or processed through the Service by the Customer.

  • Subscription Plan – The pricing model selected by the Customer (monthly or yearly).

  • Effective Date – The date the Customer first activates an account or pays for the Service.

  • User Account – The unique login credentials provided to the Customer for access to the platform.

2. Scope of the Service

2.1 Remerkable provides a cloud-based platform that enables webshops to manage second-hand product listings, transactions, and related operations.

2.2 The Service is offered as-is and on a best-efforts basis. While we aim for continuous availability, we do not guarantee uninterrupted or error-free operation.

2.3 Remerkable may update or modify the Service at any time to improve functionality, security, or compliance.

3. Accounts and Access

3.1 To use the Service, the Customer must create an account and provide accurate contact, billing, and payment information.

3.2 The Customer is responsible for maintaining the confidentiality of its login credentials and for all activities occurring under its account.

3.3 Remerkable may suspend or terminate access if it reasonably suspects unauthorized use, fraud, or breach of these Terms.

4. Subscriptions, Fees, and Payment

4.1 The Service is offered under a monthly or yearly subscription plan, payable in advance.

4.2 All fees are exclusive of applicable taxes (such as VAT) unless explicitly stated otherwise.

4.3 Payments are processed automatically through the Customer’s registered payment method.

4.4 In case of failed or delayed payment, Remerkable may suspend or disable access to the Service until payment is received.

4.5 Subscription fees are non-refundable unless required by law.

5. Term and Termination

5.1 Monthly subscriptions renew automatically each month and can be terminated by either party with one month’s notice before renewal.

5.2 Yearly subscriptions renew automatically each year and can be terminated by either party with one month’s notice before renewal.

5.3 Either party may terminate the Agreement immediately if the other party materially breaches these Terms and fails to remedy the breach within 14 days after written notice.

5.4 Upon termination, Customer Data will be retained for up to 90 days to allow for export, after which it may be permanently deleted.

6. Customer Data and Privacy

6.1 The Customer retains full ownership of all Customer Data.

6.2 Remerkable processes Customer Data solely to provide the Service and in accordance with the Data Processing Agreement (DPA) and Privacy Policy available on our website.

6.3 The Customer is responsible for ensuring that any personal data it provides to Remerkable complies with applicable data protection laws.

7. Intellectual Property

7.1 All intellectual property rights in the Service, including software, design, documentation, and trademarks, remain the exclusive property of Remerkable.

7.2 The Customer is granted a non-exclusive, non-transferable, limited right to use the Service in accordance with these Terms.

7.3 The Customer may not copy, modify, reverse-engineer, resell, sublicense, or create derivative works based on the Service.

8. Support and Maintenance

8.1 Remerkable provides reasonable technical support through email or ticket-based channels.

8.2 Support requests will be handled on a best-efforts basis, during normal business hours in the Netherlands.

8.3 Scheduled maintenance will, where possible, be announced in advance. Urgent maintenance may occur without notice.

9. Confidentiality

9.1 Each party shall treat all non-public information received from the other as confidential and shall not disclose it to any third party without prior written consent.

9.2 This obligation does not apply to information that:
a) is or becomes publicly available through no fault of the receiving party;
b) was lawfully obtained from a third party without breach of confidentiality;
c) must be disclosed by law or court order.

10. Warranties and Disclaimers

10.1 The Service is provided “as is” and without any warranties, express or implied.

10.2 Remerkable disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10.3 The Customer acknowledges that the use of the Service is at its own risk.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, Remerkable shall not be liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising from or related to the use or inability to use the Service.

11.2 In any case, Remerkable’s total cumulative liability shall not exceed the total amount paid by the Customer in the 12 months preceding the event giving rise to the claim.

11.3 Nothing in these Terms excludes liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.

12. Force Majeure

Remerkable shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, strikes, internet failures, or government actions.

13. Changes to the Terms

Remerkable may update these Terms from time to time. The most current version will always be available on our website.
Material changes will be communicated to Customers at least 30 days before taking effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.
Any dispute arising out of or in connection with these Terms shall be submitted to the competent court in Amsterdam, the Netherlands, unless mandatory law provides otherwise.

15. Miscellaneous

  • If any provision of these Terms is held invalid, the remaining provisions remain enforceable.

  • The failure of either party to enforce any right shall not constitute a waiver.

  • These Terms constitute the entire agreement between the parties regarding the Service and supersede any prior understandings or agreements.

Contact Information:
Remerkable
Email: info@remerkable.com